Customer Experience
Services

Turn every customer interaction into a delightful user experience. Connect with Tru to inspire positive emotions and achieve success.

Crafting Website Designs: A Perfect Blend of Art And Technology

Driving CX Transformation with Tru's Expertise

At Tru, we use our innovative Digital Customer Experience (CX) model to help businesses improve customer interactions. Our model blends human expertise with AI-driven insights and remote gig services to manage business volumes efficiently.

We focus on driving CX transformation to ensure exceptional customer experiences consistently. Our solutions are agile and adaptable, catering to each client's unique needs.

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Deploy a Full Spectrum of Advanced CX Innovations

Our comprehensive approach delivers measurable improvements to your bottom line,
positioning your business at the forefront of digital innovation.

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Revenue-Driving Design

Boost conversion rates with user-centric digital platforms that transform visitors into loyal customers.

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Market Penetration

Increase market share through precision targeting, leveraging data-driven insights to capture your ideal customer base.

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Streamlined Content Operations

Reduce overhead and improve time-to-market with our centralized content management system, designed for efficiency at scale.

Personalization for Profitability

Enhance customer lifetime value through tailored experiences, driving repeat business and fostering brand advocacy.

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Technology ROI Maximization

Optimize your tech stack with our vendor-neutral guidance, ensuring maximum return on your digital investments.

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Operational Excellence

Streamline your digital ecosystem to reduce costs, minimize errors, and accelerate business processes.

Tru's Innovative Customer Experience Solutions

Customer Experience Excellence

We transform user insights into compelling digital experiences, driving loyalty and market growth. 

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Omnichannel Customer Relationship Management

Our omnichannel approach optimizes every customer touchpoint, enhancing satisfaction and efficiency.

Unified Customer Data Platform

We consolidate fragmented data into actionable insights, enabling personalized customer journeys.

AI-Powered Conversational Interfaces

Tru delivers intelligent, 24/7 customer engagement through advanced chat and voice technology.

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How Do We Measure
Customer Experience?

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Analyze customer satisfaction survey results

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Identify the rate of customer churn 

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Ask customers for product or feature requests

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Analyze customer support ticket trends

Industry-Specific Intents: A Glimpse into Customer Needs

Banking & Financial Services

Addressing fraud concerns
Responding to card-related queries
Providing billing and payment information

Healthcare

Clarifying benefits
Streamlining claims processing
Assisting with billing and payment inquiries

Retail

Tracking and managing orders
Facilitating smooth returns
Answering product-specific questions

Telecommunication

Assisting with plan selection and upgrades
Troubleshooting network and device issues
Explaining billing inquiries and resolving disputes

Our CX Projects At A Glance

Unionville College

Unionville College (UC) - formerly Unionville Montessori School - is an Ontario-based school set in the historic town of Unionville. Since 1987, it has provided children from ages 2 to 18 with an enriched curriculum based on the Montessori method aimed at inspiring, guiding, and challenging its pupils. Through its website, it’s able to create brand awareness that helps new parents find the school, learn more, and contact its faculty.

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Media Mob

Owned by the Salt XC agency, Media Mob is a web-based service enabling freelancers and other contractors the ability to engage with Salt XC and its clients. The idea is to build a network of creatives and experts who can collaborate and deliver exceptional customer experiences in the digital domain. Its website plays host to allowing freelancers in North America to log in and engage with projects listed on the platform to drive its overarching philosophy of “experiential commerce”.

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Make every customer interaction count. Work with Tru to enhance feelings about your brand and drive success. Begin your CX journey now!

Digital Marketing

Development

User Experience

Customer Experience
Services

Turn every customer interaction into a delightful user experience. Connect with Tru to inspire positive emotions and achieve success.

Crafting Website Designs: A Perfect Blend of Art And Technology

Driving CX Transformation with Tru's Expertise